Refund policy
Effective Date: January 23, 2026
We stand behind Puriveen. Real results take time — which is why every purchase is backed by our 90-Day Satisfaction Guarantee.
Our 90-Day Satisfaction Guarantee
Based on clinical studies of our ingredients, most people see optimal results around months 2-3 of consistent use.
To qualify:
Use Puriveen as directed for the full 90 days. If you're not satisfied with your results after completing your supply, contact us at info@puriveen.com for a full refund.
How it works:
- Complete your supply as directed
- Email us your order number + feedback
- We process your full refund — no fees, no return required
Important:
Refund requests made before completing the 90-day trial period will not qualify (the product needs time to work). Limit one refund per customer per product type. Damaged or defective products get a free replacement, no questions asked.
Returns (Before Completing Your Supply)
Unopened Products:
May be returned within 90 days of purchase. Must be in original, resalable condition. Customer pays return shipping. Refund issued minus a 10% restocking fee to cover supply chain and restock costs. Refund processed upon receipt.
Opened Products:
We cannot accept returns on opened products. Puriveen is a food-based supplement — once opened and used, we cannot safely resell returned items for health and quality reasons. We strongly encourage you to complete your supply to qualify for our full Satisfaction Guarantee instead (full refund, no fees, no return needed).
We Cannot Offer Refunds For:
Taste preferences — Our guarantee is based on results and health benefits, not flavor.
Allergies — It's your responsibility to review all ingredients (listed on our product pages) before purchasing.
Buyer's remorse after 12 hours — Orders can be cancelled within 12 hours of purchase if not yet fulfilled. After this window, standard return terms apply.
Ordering mistakes — Please review your order carefully before checkout.
Order Cancellations
Orders may be cancelled within 12 hours of purchase, provided they have not yet been fulfilled. After 12 hours, your order is likely already processing or shipped and cannot be cancelled. If your order has shipped, you may return unopened products under our standard return policy once received.
Damaged or Defective Products
If your order arrives damaged or defective:
- Contact us at info@puriveen.com with photos
- We'll send a free replacement at no cost to you (no return shipping, no fees)
- You may be asked to return the damaged item (we'll provide a prepaid label)
Autoship Subscriptions
Subscriptions are not covered under the Satisfaction Guarantee. We recommend starting with a one-time purchase before subscribing. Cancel, pause, or skip anytime through your account portal. Cancellations must be completed before your next charge date.
Refund Processing
Refunds are processed within 3-5 business days of approval. Refunds will appear on your original payment method within 5-10 business days (depending on your bank or credit card provider). If your refund does not appear after 10 business days, please check with your bank first, then contact us at info@puriveen.com if the issue persists.
Contact Us
Email: info@puriveen.com Hours: Monday – Friday, 9 AM – 5 PM MST